Your stay

Guest Guide

Welcome to the Inn at Foster Falls — everything you need for a relaxed stay on the New River Trail.

Welcome! Everything you need for a smooth, relaxed stay on the New River Trail. Your specific Wi-Fi password, parking, and self check-in code are in your arrival message.

Arrival & Self Check-In

Check-in is from 3:00 PM. We use simple self check-in: on the day you arrive, you'll get a message with your lockbox code. Open the lockbox at the check-in station to get your room key, then your key opens your room. Keep your key/key card with you during your stay, and return the key card to the key drop box at check-out — a missing key card may incur a $35 replacement fee. If you received park passes, please return any unused passes with your key card.

Your arrival message includes the exact entrance, where to park, and the lockbox-station location. If anything isn't working, call us at (276) 293-9540 or email [email protected].

Check-Out

Check-out is by 11:00 AM. On your way out: return your room key to the key-drop at the check-in station, pop trash in the designated area, leave used towels in the bathroom, turn off the lights, and pull your door closed. No need to strip the bed — we'll take care of the rest. Need a little extra time? Contact us and we'll do our best to accommodate when availability allows. Early check-in and late checkout are not guaranteed and, when approved, are subject to an additional fee based on the requested time.

Wi-Fi & Technology

Free guest Wi-Fi is available throughout the Inn. Your network name and password are in your arrival message and posted at the check-in station. Cell signal can be spotty in the river valley — Wi-Fi is your best bet for calls and streaming.

Parking & Entrance

Free parking is available out front. Your arrival message includes the entrance and where to park.

Your Room

Each of our ten rooms is individually appointed with period furnishings and a private bath. Every room includes a TV, microwave, small refrigerator, in-room coffee, and light toiletries (basic shampoo & conditioner). Rooms are kept comfortable for the number of guests on the reservation.

We don’t provide automatic daily housekeeping. For multi-night stays we offer a complimentary light refresh every third day of your stay — Days 3, 6, 9, 12, 15, and so on, with your arrival day counted as Day 1 — unless that day is your checkout day. A refresh is fresh towels, trash removal, and replenishment of normal room supplies; it is not a full room cleaning or linen change. Staying 7 nights or longer? You may also arrange one complimentary full room cleaning per week, including fresh bedding. Need fresh towels or supplies before your next refresh? Just ask. We always respect your privacy and any Do Not Disturb sign — a scheduled refresh is an offer of service, not automatic entry into your room. Full policy.

Need extra bedding? We have very limited extra-bedding availability, so please ask us before you arrive and we'll confirm what we can provide.

Breakfast & Coffee

A complimentary self-serve continental breakfast and fresh coffee are available each morning from 7:00 to 9:00 AM in the breakfast area. It's grab-and-go friendly if you're headed out early to the trail.

Dining note: The Inn does not operate an on-site restaurant. Alongside breakfast, a small shopette offers drinks and light goods — and we're happy to recommend nearby restaurants and local dining options.

Bike & River Shuttles

Riding the New River Trail or planning a river day? Guests may be able to coordinate local bike or river shuttles through nearby outfitters such as New River Outdoor Adventures in Galax (a local provider — by reservation, subject to availability; pricing set by the provider and subject to change). The Inn does not operate the shuttle service. Confirm routes, pricing, and water/weather conditions directly with the provider: newriveroutdooradventures.com/shuttles.

House Rules

New River Trail & Things To Do

You're right on the New River Trail — a flat, scenic 57-mile rail-trail along the New River, great for biking, walking, and horseback riding. Foster Falls is one of the trail's main hubs.

More on our Location page.

Hosting an Event?

Thinking about a gathering — a small wedding or vow renewal, a family reunion, a church, youth, or group retreat, a corporate getaway, or a whole-inn weekend? The Inn and the surrounding park areas make a relaxed, scenic setting, and depending on availability you may be able to book out the whole Inn. Tell us what you have in mind on our Events page, or email [email protected] for church, youth and group retreats, and we'll be in touch.

Safety & Contact

Frequently Asked Questions

What time is check-in / check-out? Check-in from 3:00 PM (self check-in); check-out by 11:00 AM.

Can I check in early or check out late? Sometimes — just ask and we'll do our best based on the day's schedule.

How do I get into my room? A lockbox code (sent in your arrival message) gives you your room key at the check-in station.

Is breakfast included? Yes — a complimentary self-serve continental breakfast and coffee each morning, 7:00–9:00 AM.

Do you allow pets? We don't allow pets, but service animals are always welcome.

Can you add a rollaway or extra bed? Availability is very limited — please ask before booking and we'll confirm what we can provide.

Is there daily housekeeping? We don’t provide automatic daily housekeeping. For multi-night stays we offer a complimentary light refresh every third day of your stay — Days 3, 6, 9, 12, 15, and so on (arrival day is Day 1) — unless that day is your checkout day. That’s fresh towels, trash removal, and normal room supplies, not a full room cleaning or linen change. Staying 7 nights or longer? You may also arrange one complimentary full room cleaning per week, including fresh bedding. Ask us any time for towels or supplies, and we always respect a Do Not Disturb sign. See full policy.

Is there Wi-Fi? Yes, free — network and password are in your arrival message.

What's your cancellation policy? Flexible direct reservations booked less than 30 calendar days before arrival have a 3-calendar-day cancellation deadline; those booked 30 or more days before arrival have a 14-calendar-day deadline. At the applicable deadline, or at booking if that deadline has already passed, the remaining balance is charged and the reservation becomes non-refundable. Government, group, event, wedding, Whole Inn, and third-party reservations may have different terms. See our Policies page for full details.

Policies

Check-in from 3:00 PM · Check-out by 11:00 AM · Non-smoking · Quiet hours 10 PM–8 AM · Direct flexible reservations have a 3-day or 14-day cancellation deadline depending on how far in advance the reservation was originally booked. Save 5% — Non-Refundable bookings are charged in full at booking and are non-refundable. No mandatory resort fee or cleaning fee. Self-service access — guest-caused lockout assistance may result in a $25 fee · guest-caused after-hours dispatch may result in a $75 fee · missing key card $35. Full details on our Policies page.

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