Good to know
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At a glance
| Check-in | From 3:00 PM · self check-in |
| Check-out | By 11:00 AM |
| Early / late | Early check-in & late check-out subject to availability; approve in advance |
| Smoking | Non-smoking, indoors and outdoors. A $250 fee applies to smoking or vaping violations. |
| Quiet hours | 10:00 PM – 8:00 AM. A guest-caused disturbance that requires staff to be dispatched may result in a $75 response fee (see below). |
| Pets | No pets. Service animals are always welcome. |
| Parking | Free parking out front |
| Self-service access | Secure lockbox and key-card self check-in — keep your key/key card with you; return the key card to the key drop box at check-out. Please use the main/front entrance; the side doors beside the front desk are not guest re-entry doors. Guest-caused lockout assistance may result in a $25 fee; guest-caused after-hours dispatch may result in a $75 fee; missing key card $35. See below. |
| Fireplaces & fire features | Parlor fireplaces and outdoor fire features require prior authorization and must be completely off by 9:00 PM, with a photo confirming shutdown (see below). |
| Payment & cancellation | Flexible direct reservations: A valid card is required at booking. Reservations booked less than 30 calendar days before arrival may be canceled free until 12:00 a.m. local time three calendar days before arrival. Reservations booked 30 or more calendar days before arrival may be canceled free until 12:00 a.m. local time 14 calendar days before arrival. At the applicable cancellation deadline, or at booking if that deadline has already passed, the remaining balance is charged and the reservation becomes non-refundable. Guests booking at least 7 days ahead may also be offered the Save 5% — Non-Refundable rate, which is charged in full at booking. Government, group, event, wedding, Whole Inn, and third-party reservations may have different terms; the terms attached to your reservation control (see below) |
| Events & groups | Events, private gatherings, retreats, weddings, group programs, and whole-property bookings require a signed event agreement plus a nonrefundable booking and planning retainer before the space is held; final-payment deadlines vary by event size (see below). Guestroom reservations alone do not reserve event space. |
| Taxes & fees | Applicable lodging taxes added at booking; no mandatory resort fee or cleaning fee on standard room reservations |
| Housekeeping | Daily housekeeping is not provided. For multi-night stays, we offer a light refresh every third day of your stay, excluding checkout day. Guests staying 7 nights or longer may also arrange one complimentary full room cleaning per week (see below). |
| Food / breakfast | Complimentary grab-and-go continental breakfast and coffee each morning, 7:00–9:00 AM. The Inn does not operate an on-site restaurant; a small shopette offers drinks and light goods, and we're happy to recommend nearby restaurants and local dining options. |
| Bicycles & e-bikes | Cyclists are welcome. An outdoor bicycle rack is available for guests using their own locks. Bicycles and e-bikes are not permitted indoors; a $150 fee may apply for each bicycle or e-bike, for each calendar day it is inside. Mobility devices used by guests with disabilities are not affected. No enclosed, covered, or monitored storage at this time (see below). |
| Accessibility | Accessibility tools are available on this site (button, lower right) |
| Reservations | Reservations must be made no later than the day before arrival. Same-day reservations are not available. |
The full details
A valid credit card is required at booking to guarantee the reservation. For flexible direct reservations, the remaining reservation balance, including applicable taxes and fees, is charged at the applicable cancellation deadline (see Cancellation Policy), or at the time of booking if that deadline has already passed. The payment and cancellation terms attached to the selected reservation control. If payment cannot be processed, the Inn may contact the guest for updated payment information. Reservations are not guaranteed until valid payment information is provided and payment is successfully processed according to the applicable policy.
Reservations made at the optional Save 5% — Non-Refundable rate are different: the full reservation amount, including applicable taxes and fees, is charged at the time of booking.
Flexible direct reservations for individual rooms at our Standard Rate may be canceled without charge until a cancellation deadline that depends on how far in advance the reservation was originally booked:
At the cancellation deadline, the remaining reservation balance, including applicable taxes and fees, is charged and the reservation becomes non-refundable. Cancellations made after the deadline and no-shows are non-refundable.
The cancellation and payment terms attached to your reservation at the time of booking control. Existing reservations remain subject to the terms under which they were originally booked.
Government, group, event, wedding, Whole Inn, third-party/OTA, and other specially contracted reservations may have different cancellation, deposit, payment, or refund terms. The terms attached to the specific reservation or signed agreement control. Reservations made through third-party sites such as Expedia, Airbnb, or Vrbo follow the terms attached to that booking.
As an optional alternative to the Standard Rate, a Save 5% — Non-Refundable rate may be offered. It is available only when booking at least 7 days before arrival and is priced 5% below the applicable Standard Rate. The full reservation amount, including applicable taxes and fees, is charged at booking, and the reservation is non-refundable from the time of booking — no refund is given for cancellation or no-show.
Once a reservation becomes non-refundable — after the reservation's cancellation deadline, or from booking for a Save 5% — Non-Refundable reservation — changes that reduce the reservation value or avoid applicable charges are generally not permitted. Other changes may be considered by the Inn and remain subject to availability, approval, and the original cancellation and payment terms; an approved change does not create a new cancellation period. Requests to add nights may be accommodated subject to availability and are charged at the current rate. Early departures are not refunded.
Cancel for Any Reason protection administered by HTS (Hopper Technology Solutions), a separate third-party provider, may be offered on eligible direct reservations for an additional fee. Availability is not guaranteed. This protection is not insurance. It is separate from the Inn's cancellation policy and does not change the cancellation terms attached to your reservation. Claims or reimbursement are handled separately under the applicable HTS terms.
If you cancel before your reservation's cancellation deadline, the Inn handles your cancellation under our normal policy. After that deadline, the Inn retains the room payment according to the reservation's cancellation terms; any claim under Cancel for Any Reason is handled by HTS, and your individual HTS confirmation and terms control.
If you use Cancel for Any Reason, keep the HTS confirmation email you received when booking and follow the instructions in that email for cancellation and reimbursement. HTS's published Cloudbeds terms state that reimbursement is returned to the original form of payment and direct guests to HTS support by chat for questions.
Important: Because HTS administers the reimbursement separately, please do not expect the Inn to issue a second refund of the room charge when HTS Cancel for Any Reason applies.
We are continuing to work with Cloudbeds and HTS to clarify some details of the reimbursement process. If HTS requests a payment or banking method that you do not recognize or are not comfortable providing, contact HTS through the support information in your confirmation before providing financial information.
Event-space reservations, private gatherings, retreats, classes, weddings, group programs, and whole-property bookings are governed by a separate written event agreement. Guestroom reservations alone do not reserve event space and do not include event planning, private use of common areas, setup, coordination, catering assistance, or other event services.
An event is not confirmed, and event space will not be held, until the required event agreement has been signed and the initial booking and planning retainer has been received. Planning and coordination services begin only after the required retainer has been paid.
A nonrefundable retainer equal to 50% of the event charges is due when the event agreement is signed. The remaining balance is due no later than seven days before the event.
A nonrefundable retainer equal to 25% of the event charges is due when the event agreement is signed. An additional 25% is due 60 days before the event, and the remaining balance is due no later than 14 days before the event.
A nonrefundable retainer equal to 25% of the event charges is due when the event agreement is signed. An additional 25% is due six months before the event, another 25% is due three months before the event, and the final balance is due no later than 30 days before the event.
When an event is booked after one or more payment deadlines have already passed, all amounts that would otherwise have been due must be paid when the agreement is signed.
If a required payment is not received by its stated deadline, the Inn may cancel the event, release the event space, and discontinue planning, setup, coordination, and other event services. Existing guestroom reservations remain governed by their separate lodging terms unless the written event agreement states otherwise. Overnight guests may continue to use the Inn as normal lodging guests, but may not conduct an organized event, private class, reception, group meal, or exclusive gathering in the Inn’s common areas without a confirmed event reservation.
Payment schedules may vary depending on the event’s size, complexity, booking date, lodging arrangements, and services requested. Any alternate terms must be approved by The Inn at Foster Falls in writing and included in the signed event agreement.
The Inn at Foster Falls is a self-service boutique inn with limited on-site staffing. Check-in and check-out details will be provided with the reservation confirmation or pre-arrival instructions. Early check-in and late check-out are subject to availability and must be approved in advance.
Checkout is 11:00 AM. Guests who remain in the room after 11:15 AM without an approved late checkout will be charged a late-departure fee beginning at $25, increasing by $25 for each additional 15 minutes. Occupancy at or after 1:00 PM may result in a $200 fee or an additional night’s room charge, whichever is greater.
We want you to feel comfortable throughout your stay while also enjoying your privacy. Because The Inn at Foster Falls is a small inn, we do not provide automatic daily housekeeping during your stay.
For multi-night stays, we offer a complimentary light refresh every third day of your stay — Days 3, 6, 9, 12, 15, and so on — unless that day is your checkout day. Your arrival day is considered Day 1.
A light refresh includes fresh towels, trash removal, and replenishment of normal room supplies. It is not a full room cleaning or linen change.
If you are staying 7 nights or longer, you may also arrange one complimentary full room cleaning per week, including fresh bedding.
Need something before your next refresh? We’re happy to provide fresh towels or additional room supplies upon request.
We always respect your privacy and any Do Not Disturb sign. A scheduled refresh is an offer of service and does not mean our staff will automatically enter your room.
To request towels, supplies, a light refresh, or your weekly full room cleaning, please contact us using the guest contact information provided with your reservation.
The Inn may use self-check-in instructions, lockboxes, key cards, digital access, or other arrival procedures. Guests are responsible for following the check-in and access instructions provided before arrival and for keeping their room key/key card with them during their stay.
Entrances. Please use the main/front entrance for normal entry and re-entry. The doors beside the front desk (the side entrance) are not guest re-entry doors and may remain locked; guest key cards are not intended to open them. A locked side door is not a key-card malfunction — simply use the front entrance. The lockout and after-hours dispatch terms below are unchanged.
The $25 lockout assistance fee and $75 after-hours dispatch fee apply only when assistance is needed because of guest error — for example, losing a room key card, locking oneself out, failing to keep the room key/key card on hand during the stay, or not following the access instructions provided before arrival.
These fees do not apply when the problem is not the guest’s fault. You will not be charged a lockout or after-hours dispatch fee when access trouble is caused by faulty equipment, a malfunctioning lock, a system or access issue, an error in instructions provided by the Inn, or anything otherwise within the Inn’s control. These fees also do not apply to true emergencies involving guest safety, security, fire, medical concerns, or law enforcement. Guests should call 911 for emergencies.
Quiet hours are from 10:00 PM to 8:00 AM. Guests must avoid excessive noise, yelling, loud music, disruptive gatherings, unsafe behavior, or other conduct that interferes with other guests or the operation of the Inn.
If a guest-caused disturbance requires the Inn to dispatch a staff member, manager, maintenance technician, or other representative to the property, a $75 disturbance-response / after-hours dispatch fee may apply.
Guests are responsible for the conduct of everyone associated with their reservation.
Continued or serious disruptive behavior, failure to follow Inn instructions, threatening or unsafe conduct, or repeated quiet-hours violations may result in further action, including requiring the individuals involved to leave the property, subject to applicable law and reservation terms.
Use of the parlor fireplaces and outdoor fire features requires prior authorization from The Inn at Foster Falls.
These fire features must be completely turned off no later than 9:00 PM. The guest who requests use must send the Inn a photo confirming that the fire feature has been completely shut off. Once shutdown has been confirmed, the fire feature may not be restarted without requesting authorization again.
If the required shutdown confirmation is not received and the Inn must dispatch a staff member, maintenance technician, manager, or other representative to verify that the fire feature has been safely shut down, a $75 after-hours safety-verification / dispatch fee may apply.
The fireplaces located inside the Galax guest room are governed by the operating instructions provided inside that room.
Guests are responsible for providing accurate contact information, following property rules, respecting other guests and the property, and reporting any issues promptly during their stay. Guests may be responsible for damage, missing items, excessive cleaning, or other costs caused during their stay.
Room key cards must be returned to the key drop box at check-out. If a room key card is not returned, a $35 missing key card replacement fee may apply. Guests may receive park passes for use during their stay; any unused park passes should be returned with the room key card at check-out. Park passes are provided only for use during the guest’s registered stay.
The Inn at Foster Falls warmly welcomes cyclists visiting the New River Trail. An outdoor bicycle rack is available for guests to secure their bicycles using their own locks.
Because the Inn is a carefully restored historic property dating to 1887, bicycles and e-bikes are not permitted inside the Inn, including guest rooms, hallways, common areas, and other indoor spaces. This policy helps us protect the floors, walls, woodwork, furnishings, and other historic features of the building for future generations. If staff directs that a bicycle or e-bike be removed from the building, it must be removed immediately.
A $150 bicycle / e-bike policy violation fee may apply for each bicycle or e-bike, for each calendar day that it is brought into or remains inside the Inn. The fee is charged per bicycle or e-bike; it is not limited to one charge per room or reservation. For example:
This fee is separate from any cleaning, repair, damage, or remediation costs caused by the violation, which may also be charged.
Continued refusal to remove a bicycle or e-bike after staff direction may result in further action, including termination of the stay, subject to applicable law and reservation terms.
Mobility devices. This policy does not apply to wheelchairs or other mobility devices used by individuals with disabilities, consistent with applicable law. If you have questions about bringing a mobility device into the Inn, please contact us — we’re glad to help.
At this time, the Inn does not have enclosed, covered, or monitored bicycle storage. Bicycles secured at the outdoor rack remain the responsibility of their owners. Guests traveling with high-value bicycles or touring equipment should consider the current storage arrangements when planning their stay.
We understand how important secure and weather-protected storage is to cyclists, particularly those traveling with valuable bicycles and equipment. We are actively investigating options with the property owner to improve bicycle storage at the Inn, including the possibility of creating a covered or more secure storage area on the grounds.
For e-bikes, the bicycle itself must remain outdoors. Removable batteries may be brought inside only while the guest is awake and attending them, and they must be charged using the manufacturer-approved charger. Batteries may not be charged unattended or overnight. Bringing a removable battery inside in accordance with these rules is not a violation of this policy.
Guests may bring and responsibly consume alcoholic beverages at the Inn. Guests must comply with applicable laws, drink responsibly, and avoid conduct that creates a disturbance or safety concern.
The Inn at Foster Falls does not operate or control New River Trail State Park or the surrounding public recreational areas. The Inn does not control park hours, closures, trails, river conditions, recreational facilities, or other park operations. When using the park, guests must follow posted park rules and instructions from park personnel.
Applicable lodging taxes are added to the reservation total shown at booking. The Inn does not charge a mandatory resort fee or cleaning fee for standard room reservations. Optional purchases, add-ons, special services, guest-caused lockout assistance, guest-caused after-hours dispatch (including disturbance-response and fire-feature safety-verification dispatch), bicycle / e-bike policy violations, damages, missing items, or excessive cleaning may be charged separately when applicable.
By completing a reservation, the guest agrees to these terms and conditions. Your terms are also shown and acknowledged at checkout when you book online.