Last updated: June 18, 2026. The Inn at Foster Falls ("the Inn," "we," "us") respects your privacy. This policy applies to innatfosterfalls.com and to the ways we communicate with guests, applicants, and inquirers.

Personal information we collect

We collect only the information needed to take reservations, answer inquiries, deliver guest service, and consider job applicants:

• Contact details — your name, email address, mailing address, and phone/mobile number.
• Reservation details — arrival/departure dates, room and guest information, special requests, and stay-related correspondence.
• Payment information — booking payments are processed by our booking provider (Cloudbeds) and payment processor; we do not store full card numbers on this website.
• Messaging information — the mobile number you provide and your SMS/text consent, so we can send the service messages you asked for.
• Applicant information — if you apply for a position, the details you submit and your interview/scheduling correspondence.
• Basic website data — standard server logs and, if you submit our contact form, the message you send us.

How we use your information

• To make, confirm, and manage your reservation, and to provide check-in instructions and guest service.
• To respond to your questions, requests, and contact-form or text messages.
• To send transactional and conversational text messages you have opted into (see SMS Terms & Consent).
• To review and communicate with job applicants.
• To meet legal, tax, accounting, and safety obligations, and to operate and secure our website.

We do not sell or rent your personal information, and we do not use it for third-party advertising.

Who we share it with

We share personal information only with service providers that help us operate the Inn, and only as needed for them to perform their service for us:

• Booking & payments — our reservation system (Cloudbeds) and payment processor, to take and manage bookings and payments.
• Communications — our phone/SMS provider (RingCentral) and email provider, to deliver the calls, texts, and emails you have asked for.
• Professional & legal — accountants, advisors, or authorities where required by law, or to protect the safety and rights of guests, staff, and the Inn.

These providers are bound to use your information only to provide their service to us, not for their own marketing.

SMS / text messaging consent

We do not sell, rent, or share your mobile phone number or your SMS opt-in / consent information with third parties or affiliates for their marketing or promotional purposes. SMS opt-in and consent are never shared with third parties or affiliates. Your mobile number is used only to send the messages you asked for, and you can opt out at any time by replying STOP. Full details are in our SMS Terms & Consent.

How we protect and keep your information

We use reasonable administrative and technical measures to protect your information, and we keep it only as long as needed for the purposes above or as required by law.

Your choices

You may ask us to access, correct, or delete the personal information we hold about you, opt out of text messages by replying STOP, and unsubscribe from any non-essential email. To make a request, contact us using the details below.

Children

Our website and services are intended for adults; we do not knowingly collect personal information from children under 13.

Changes to this policy

We may update this policy from time to time. The "last updated" date above reflects the most recent version.

Contact us

The Inn at Foster Falls · 180 Orphanage Dr, Max Meadows, VA 24360
Email [email protected] · Phone (276) 282-8373